| Q: Why does it take 4-6 weeks to get my video
or dvd? |
| A: Double Vision Productions takes pride in producing the highest
quality product in the Event video industry. That means we bring
the footage to our studios (in Allen, Tx), create a custom collage
with great looking shots from your event, edit the awards presentation
in an exciting fashion, design custom graphics for your team's ID
slate and edit all the team performances onto your tape or dvd.
That takes time. Then it's off to duplication, which adds a week.
Then distribution adds another week to ten days. Some tapes will
arrive within 4 weeks, some will take a bit longer. We work as fast
as possible to get your products to you quickly. |
| Q: Why is there only one camera
angle? I'd like to see close-ups! |
| A: Our coaches and promoters want ALL bodies in the picture at
once. If we zoom in on one girl, we leave out everyone else. If
we feature a tumbler in the front, but miss a great build going
on in the back, we leave people out. And we wouldn't want to have
to explain how we chose one group over another. Yes, sometimes with
36 All Stars on the mat at once, the faces seem small and all girls
look alike - but that's what happens when they all wear the same
uniform, the same hair style, and have worked hard to look like
a team! Plus the cost to add multiple cameras is prohibitive. We
frame the shot as tightly as possible to give you the best image
possible and to show you how the entire routine looks. |
| Q: I ordered two products, but only received
one. Why? |
| A: Some orders are shipped as products are ready to ship. Rather
than hold your order for the other product to be completed, we may
ship as soon as a product is available. Your second order may come
when it is ready, under separate cover. |
| Q: I don't see my team on the video or dvd.
What do I do? |
| A: The first thing to do is to double check your tape or dvd.
Sometimes a team is edited in a different order than they appeared
- or perhaps you ordered the incorrect tape (team divisions sound
alike and teams compete in different divisions from competition
to competition). It is very rare for this to happen, but if it does,
rest assured we'll help you get the right product with your team
on it. Just call us at 972-747-1920 or email us at dv_productions.net.
Be sure to include your Team Name and Division, your name, daytime
phone and address so we can reference your order. Then explain your
situation in detail. We'll be glad to help! |
| Q: My DVD does not play in my machine. |
| A: Our DVD's will work in over 90% of today's machines. Occasionally
our products won't work in certain units. If that is the case, please
call us at the toll-free number and we will produce an alternate
copy for you (mostly likely a DVD+R) and will provide it to you
free of charge! |
| Q: My VHS tape was damaged in shipping. |
| A: Give us a Call at 972-747-1920. |
| Q: I ordered the wrong tape. What do I do?
|
| A: Call us at 972-747-1920 and we'll help you choose the correct
tape. Simply send the wrong tape back to us (we'll give you complete
instructions on how to do that when you call) and we'll get the
replacement product to you. |
| Q: Juniors? Advanced? Large? Coed? Novice?
I'm not sure what tape to order. How do I figure this out? |
| A: If you have the performance order from the event, you can see
what division your team performed in and the time of day they performed.
With this information, you'll be able to figure out the correct
division. Still confused? Give us a Call at 972-747-1920 we will
be happy to help you sort through it all. |
| Q: C'mon. I can make a DVD for under $2.00.
Why do you charge me so much? |
| A: The price of your product includes much more than the cost
of one blank DVD. It pays for the cameras, the cameramen, the audio,
the editing, the encoding of files, graphics, the duplication, the
packaging, the shipping, the tax - (yes, state government receives
a portion of EVERY product sold!) and all of the labor and support
that goes with that. Our goal is to bring you the best quality at
the most affordable prices. |
| Q: Others on our team have received their
tapes, but not me! What do I do? |
| A: Call us immediately. Your tape or DVD will arrive via the Postal
Service. If there were problems with delivery, it may be weeks before
the product is returned to us. Call us right away and we'll send
out another tape or DVD as quickly as possible. |
| Q: It's been 2 months since the event. Can
I still get a DVD? |
| A: Two months or two years - it doesn't matter. We keep the master
tapes forever! Just call us or Mail in the order form from our website.
www.doublevisionproductions.net |
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